I received an incorrect/damaged item, what now?
If you have received the wrong item, please contact our customer service by email at info@zeylana.com and tell us which item it is. Please have your order number ready, which you can find in your order confirmation.
Damage to the delivered goods must be reported as soon as possible, but no later than 5 calendar days after delivery. We will of course organize an exchange or refund for you.
How do I return an item?
Any return must be will be announced by email (info@zeylana.com).
To register your return, we need your order number (you can find this in your order confirmation). We will check this and you will be informed of the correct return address and further steps by email.
General right of return
The goods received can be returned in the original packaging within 14 days of receipt. The conditions for a return are that the original packaging is undamaged and that the goods have not been used.
Return policy for personalized items
Personalized items can only be returned if the item arrives defective or faulty.
The customer must cover the postage costs incurred. If the delivery is incorrect on our part, we will cover the postage costs.
If you have any questions, you can always write to our customer service at info@zeylana.com. We will get back to you as soon as possible.